Ifs, Ands and Butts
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Remember Customer Service?

It was time to replace my walking shoes.  My default was to order the same ones from Amazon.  However, they were no longer available, so I made a different choice. Two days later, the shoes arrived, and I found them to be exactly wrong.

It occurred to me that I used to buy running shoes at a running shoe store.  There, I tried on shoes before I bought them.  So I went to that same shop, still in the same place after all these years.

The salesperson talked to me about how I would use my shoes.  She brought out a couple of pairs.  I liked one better than the other.  She offered to bring some other choices.  I must have tried ten pair, none of which was out of the question.  I chose one.

By that time, I knew she was working on a PhD in molecular biology, that she played ice hockey in high school and graduated from Wesleyan University. 

The whole experience was pleasant.

Just sayin…

Comments

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Sheila

Amazon is the opposite of "local." But it's easy, people say, without looking at how their community and small businesses are affected. I would absolutely NEVER buy a book from Amazon.,

Ana Paula D Xavier

I just love your writing. After meeting you that day in the park here in São Paulo, I know “hear you” as a voice-over as read along the words. Keep writing and I’ll keep hearing you! 🥰

Terra

I like that you shopped locally, the store clerk has a job and taxes go in to your local economy, plus you found just the right pair of shoes.

Cj

I was reminded of my sales clerk days. I was in lingerie for a time. One mature lady did the sizing while I was the runner bringing samples and rehanging each and every one with a smile. Now I fight those tiny hangers in the dept stores with a scrawl.

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