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June 16, 2013

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Mary O'Keeffe

I have a pretty good guess about identity of your former big bank, and I have an account at the same bank too, but based at a branch here in Upstate New York.

Decades ago, I used to have a bank account based at the Harvard Square branch of the same big bank. Totally different experience after we moved to Upstate New York. Like night and day.

I can't say enough nice things about the folks who staff our local branch of the big bank. Their managers have gone above and beyond for me in difficult situations involving transactions for family members in other states, foreign countries, etc. They are very motherly and sweet, and also very knowledgeable about the various options for handling challenging situations.

It has a homey small town feel to it, perhaps because it is located in a small town. They serve coffee in the lobby and used to give my kids lollypops when they came with me on banking errands. They have many loyal long-time customers. We are lucky to have it. The big bank has closed other branches nearby, but they have kept this branch open.

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